Yes, some countries may charge customs duties, import taxes, or fees. These charges are not included in your order total and must be paid by the customer. For details, please check your country’s customs policies.

Orders are processed within 1–5 business days. Typical delivery times by region are:

• United Kingdom: 7–15 days (6–10 days shipping + processing)
• United States: 6–12 days (5–10 days shipping + processing)
• Canada: 6–14 days (5–10 days shipping + processing)
• Europe (Germany, France, etc.): 10–20 days
• Other countries: 15–50 days

You’ll receive a tracking number once your order is shipped so you can monitor its progress.

Because SunksBuy works with international suppliers, return and exchange policies vary by product. If your item arrives damaged, defective, or not as described, contact us within 7 days of delivery so we can help you resolve it.

You can reach us via email, live chat, or through our Shopify contact form. We aim to respond to all inquiries within 24–48 hours during business days.